The wait is always the hardest part!
Below you'll find current production times and anything that may affect your order along the way.

CURRENT PRODUCTION TIMES

From the time of order to the moment your order is carefully packaged and in transit

Why the time difference on small batches?
Small batch production means pieces are at varying stages of completion. Sometimes you'll catch a finished batch ready to ship, other times it needs a bit more time.

Custom orders always require additional time since creation begins after we finalize your specific requirements.

SHIPPING METHODS & ESTIMATED TIME

Note: Shipping times are in addition to processing times.

Domestic (US):

  • Standard Shipping: 2–5 business days
  • Priority Shipping: 2–3 business days
  • Express Shipping: 1–2 business days

International (Canada only):

  • First Class International: 1–4 weeks
    (varies by location & customs) 
  • Priority Mail International: 6–10 business days

Customers are responsible for any customs fees, duties, or taxes applied upon delivery.Customs may cause additional delays outside our control.

Free shipping

  • US orders over $75.

View the SHIPPING INFORMATION here.

Shipping Information

ADDRESS ACCURACY

Please double-check your shipping details before completing your order. Hidden Realm Studios Ltd. is not responsible for delays, non-delivery, lost packages, or replacement costs resulting from incorrect or incomplete addresses submitted at checkout.

If your package is returned to us as undeliverable, you have two options:
• Receive a refund for the item price, minus the original shipping cost.
• Request to have the item re-shipped. We are happy to arrange that. New shipping charges will apply.

For custom orders returned as undeliverable due to address issues, we will work with you to arrange re-shipment. Additional shipping charges may apply.

DELIVERY TIMEFRAMES

Estimated delivery timeframes are approximations and don't guarantee delivery dates. Hidden Realm Studios is not responsible for delays or damages caused by circumstances beyond our control, including natural disasters, shipping carrier issues, customs delays, or other unforeseeable events.

ORDER TRACKING

Once your order has shipped, you'll receive a confirmation email with a tracking number.

DAMAGE IN TRANSIT

If your items arrive damaged from shipping, we sincerely apologize and will take care of that for you. Please email support@HiddenRealmStudios.com with your order number, photos of the shipping box and contents, and details of the damaged item and we'll replace it for you, on us!

If we made a mistake or there's another issue, please see our refunds and exchanges policy here: [link]

LOST PACKAGE

If your package shows delivered but you didn't receive it, here are a few things you can do: check with neighbors, building management, or other household members who might have brought it inside, contact your local USPS office to see if they can help locate it, and please wait a full 7 days after the delivery estimate date to make sure it's not still coming.

If it still hasn't arrived after that, contact us at support@HiddenRealmStudios.com and we'll work with you to find the best solution.